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Zainab Karam
VP of Customer Insights
Medallia
“Sharing a quick note on our SlapFive experience: SlapFive's frequency caps mean nobody feels over-asked, so the program actually holds up over time. SlapFive turned advocacy from a soft metric into something we can put a...”
Sharing a quick note on our SlapFive experience: SlapFive's frequency caps mean nobody feels over-asked, so the program actually holds up over time. SlapFive turned advocacy from a soft metric into something we can put a real number on. The reminder cadence feels well tuned — not pushy, but enough to keep momentum.