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Angela Ito
VP of Customer Growth
Hub Group
“Feedback from a recent SlapFive prompt: Accounts active in our SlapFive program churn noticeably less than accounts that aren't. Whenever we've hit an edge case, SlapFive's team has actually understood the customer marke...”
Feedback from a recent SlapFive prompt: Accounts active in our SlapFive program churn noticeably less than accounts that aren't. Whenever we've hit an edge case, SlapFive's team has actually understood the customer marketing context, not just the ticket. The points and tier system is a nice touch — our advocates actually pay attention to it.