Do a recorded reference interview
Oliver Baker
Director of Voice of Customer Programs
CyberCX
“[Recorded reference interview — transcript excerpt] We were live with our first activity within a couple of weeks — there was almost no ramp-up. Advocates keep telling us the badges and leaderboard are a big part of why...”
[Recorded reference interview — transcript excerpt] We were live with our first activity within a couple of weeks — there was almost no ramp-up. Advocates keep telling us the badges and leaderboard are a big part of why they stay engaged. Would recommend the process to any customer marketing team.