Do a recorded reference interview
Karen Lee
Chief Information Officer
Coursera
“[Recorded reference interview — transcript excerpt] SlapFive is the first customer marketing tool we've rolled out where adoption wasn't a fight. Whenever we've hit an edge case, SlapFive's team has actually understood t...”
[Recorded reference interview — transcript excerpt] SlapFive is the first customer marketing tool we've rolled out where adoption wasn't a fight. Whenever we've hit an edge case, SlapFive's team has actually understood the customer marketing context, not just the ticket.