Do a recorded reference interview
Jiya Wu
Freelance Customer Experience Consultant
Finix
“[Recorded reference interview — transcript excerpt] Accounts active in our SlapFive program churn noticeably less than accounts that aren't. SlapFive is one of the few line items where I can point to a hard number instea...”
[Recorded reference interview — transcript excerpt] Accounts active in our SlapFive program churn noticeably less than accounts that aren't. SlapFive is one of the few line items where I can point to a hard number instead of a guess. Would recommend the process to any customer marketing team.