Do a recorded reference interview
Jessica Warren
SVP of Customer Insights
Synctera
“[Recorded reference interview — transcript excerpt] We've captured more usable customer content in the past year than in several years before it. We reclaimed hours every week that used to go into manually tracking who'd...”
[Recorded reference interview — transcript excerpt] We've captured more usable customer content in the past year than in several years before it. We reclaimed hours every week that used to go into manually tracking who'd agreed to what. Happy to keep doing more of this going forward.