Customer Recorded Reference
Sarah Bertrand
SVP of Customer Insights
Qonto
“[Recorded reference — transcript excerpt] We use SlapFive engagement as a leading indicator now when we look at renewal risk. Whenever we've hit an edge case, SlapFive's team has actually understood the customer marketin...”
[Recorded reference — transcript excerpt] We use SlapFive engagement as a leading indicator now when we look at renewal risk. Whenever we've hit an edge case, SlapFive's team has actually understood the customer marketing context, not just the ticket. Would recommend the process to any customer marketing team.