Case Study Interview 2
Carlos Cabrera
Manager, Customer Experience
Help Scout
“Before adopting SlapFive, Help Scout's advocacy efforts were scattered across spreadsheets and one-off email requests. With SlapFive's mobile prompts, advocates could respond to quick asks in minutes instead of schedulin...”
Before adopting SlapFive, Help Scout's advocacy efforts were scattered across spreadsheets and one-off email requests. With SlapFive's mobile prompts, advocates could respond to quick asks in minutes instead of scheduling a call. "Every support request has come back with a real answer, not a canned response." said Carlos Gomez, Manager, Customer Experience at Help Scout.