Case Study Interview 2
Charlie Kerr
Manager, Customer Insights
Cledara
“Cledara struggled to keep track of which customers had already been asked for a reference, testimonial, or quote. With SlapFive's mobile prompts, advocates could respond to quick asks in minutes instead of scheduling a c...”
Cledara struggled to keep track of which customers had already been asked for a reference, testimonial, or quote. With SlapFive's mobile prompts, advocates could respond to quick asks in minutes instead of scheduling a call. "We use SlapFive engagement as a leading indicator now when we look at renewal risk." said Charlie Thomas, Manager, Customer Insights at Cledara.