Case Study Interview 2
Karen Reddy
Director of Customer Success
NETGEAR
“NETGEAR struggled to keep track of which customers had already been asked for a reference, testimonial, or quote. With SlapFive's mobile prompts, advocates could respond to quick asks in minutes instead of scheduling a c...”
NETGEAR struggled to keep track of which customers had already been asked for a reference, testimonial, or quote. With SlapFive's mobile prompts, advocates could respond to quick asks in minutes instead of scheduling a call. "SlapFive's frequency caps mean nobody feels over-asked, so the program actually holds up over time." said Karen Tran, Director of Customer Success at NETGEAR.