Case Study Interview 2
Finn Bauer
Director of Customer Growth
BioNTech
“BioNTech struggled to keep track of which customers had already been asked for a reference, testimonial, or quote. With SlapFive's mobile prompts, advocates could respond to quick asks in minutes instead of scheduling a...”
BioNTech struggled to keep track of which customers had already been asked for a reference, testimonial, or quote. With SlapFive's mobile prompts, advocates could respond to quick asks in minutes instead of scheduling a call. "Every support request has come back with a real answer, not a canned response." said Finn Wagner, Director of Customer Growth at BioNTech.